Last updated: February 12, 2020
SCE Federal Credit Union (SCE FCU) is committed to ensuring our members and others who receive communications from us do not encounter spam. We only send commercial electronic messages (CEMs) from our servers in compliance with this Anti-Spam Policy. A CEM sent by SCE FCU is an electronic message that encourages participation in a commercial activity, such as purchasing an SCE FCFU product or service.
What is spam?
Spam is unsolicited electronic messages, also known as “junk” email or text messages, often, but not always, sent in bulk form. An electronic message may be spam if:
- The message is deceptive in that there is an attempt to hide the true sender or content of the message.
- The recipient's personal identity and context are irrelevant because the message is equally applicable to any other potential recipients; or
- The recipient has not granted explicit or implied consent for the message to be sent.
When does SCE FCU send commercial electronic messages (CEMs)?
We only send CEMs in the following contexts:
- You have explicitly informed us you would like to receive such messages;
- We are responding to a request for information from you;
- To communicate with you about your account, loan or similar relationship with us;
- To provide information you are entitled to receive about products or services you have purchased from us;
- You have provided your email address to us, or have published your email address, without placing any restrictions on its use, and the content we are sending you is relevant to your business role;
- You have an existing business relationship with us;
- The SCE FCU employee sending you the message has a personal or family relationship with you; or
- You are receiving the message in order for us to fulfill a legal obligation or enforce a pending or existing legal right.
How does SCE FCU protect you from receiving spam?
CEMs sent, or caused to be sent, from SCE FCU’s servers do not:
- Use or contain invalid or forged headers or non-existent domain names;
- Employ any technique to otherwise misrepresent or obscure the sender of the message, the point of origin or the transmission path for the message;
- Contain false or misleading information in the subject line or otherwise contain false or misleading content;
- Use a third party's Internet domain name, or relay from or through a third party's equipment, without permission of the third party; or
- Attempt to surprise or confuse you.
We make best efforts to ensure you have either specifically asked to receive electronic messages from us, or you can reasonably expect to. We do not knowingly do business with any company that participates in sending spam. We do not sell or exchange any of your information without your consent.
What if I no longer want to receive messages from SCE FCU?
Our CEMs provide you with an option to email us that you no longer want to receive our CEMs. Your request will be processed as soon as possible, and no later than 10 days after you send the request. There are only limited contexts in which you cannot request we stop sending you messages, such as when we must communicate with you to enforce our legal rights.
Receipt of a CEM from SCE FCU that seems to violate this policy
In the unlikely event you receive any messages from us that may be considered spam, please contact us at firstname.lastname@example.org and the matter will be investigated.
Changes to this Anti-Spam Policy
SCE FCU may amend this policy at any time by publishing a new version of it on the SCE FCU website.
We are committed to ensuring you do not receive unwanted emails from our servers.
Should you have any questions about our spam management strategies, please contact us at email@example.com. Contact information will also appear on every CEM you receive from us.